Integration Settings
There are five integration methods available in the multi-agent system.
Methods | Description |
|---|---|
To connect your chat agent with thousands of apps using WhatsApp. | |
Messenger | To connect your chat agent with thousands of apps using Messenger. |
Chatwoot | To connect your chat agent with thousands of apps using Chatwoot. |
Zoho SalesIQ | To connect your chat agent with thousands of apps using Zoho SalesIQ. |
Zendesk Sunshine | To connect your chat agent with thousands of apps using Zendesk Sunshine. |
__TABLE_CAPTION__Table: Integration Methods Available in Multi Agent__TABLE_CAPTION__
8.1. WhatsApp
WhatsApp Credentials | Description |
|---|---|
Name | To enter a suitable name |
Meta App ID | To add the Meta App ID |
Meta App Secret | To add the Meta app secret |
Verify Token | To add the verify token |
Table: The required credentials to connect the WhatsApp
Buttons | Description |
|---|---|
Connect | To connect with WhatsApp |
Cancel | To cancel the connection process |
Disconnect | To disconnect the WhatsApp |
Table: Buttons in the WhatsApp
8.2. Messenger
Messenger Credentials | Description |
|---|---|
Name | To enter a suitable name |
Meta App ID | To add the Meta App ID |
Meta App Secret | To add the meta app secret |
Verify Token | To add the verify token |
Table: The required credentials to connect the Messenger
Buttons | Description |
|---|---|
Connect | To connect with Messenger |
Cancel | To cancel the connection process |
Disconnect | To disconnect the Messenger |
Table: Buttons in the Messenger
8.3. Chatwoot
Chatwoot Credentials | Description |
|---|---|
Name | To enter a suitable name |
Chatwoot API Key | To add the Chatwoot API key |
Table: The required credentials to create the Chatwoot
Buttons | Description |
|---|---|
Create Webhook | To create webhook with Chatwoot |
Cancel | To cancel the connection process |
Disconnect | To disconnect the Chatwoot |
Table: Buttons in the Chatwoot
8.4. Zendesk Sunshine
Zendesk Credentials | Description |
|---|---|
Name | To enter a suitable name |
App ID | To add the App ID |
Subdomain | To enter Subdomain |
Key ID | To add Key ID |
Key Secret | To add Key Secret |
Table: The required credentials to create the Zendesk Sunshine
Buttons | Description |
|---|---|
Create Webhook | To create webhook with Zendesk Sunshine |
Cancel | To cancel the connection process |
Disconnect | To disconnect the Zendesk Sunshine |
Table: Buttons in the Chatwoot
8.5. Zoho SalesIQ
Zoho SalesIQ Credentials | Description |
|---|---|
Name | To enter a suitable name |
Client ID | To add the Client ID |
Client Secret | To enter Client Secret |
Table: The required credentials to create the Zoho SalesIQ
Buttons | Description |
|---|---|
Create Webhook | To create webhook with Zoho SalesIQ |
Cancel | To cancel the connection process |
Disconnect | To disconnect the Zoho SalesIQ |
Table: Buttons in the Zoho SalesIQ
