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Atenxion Platform

Detail Section 

In the detailed section, the user can view the details of conversation, Agents, LLM & Version Control, and Human Hand off. 

Detailed Tabs
Figure: Detailed Tabs


3.4.1. Conversation Tab 

Conversation tab has the analysis charts of Top Asked questions, Top asked Topics put into Today updates, and Interaction Preference, Channel Distribution, Conversation by Countries, Total Custom Action Clicks Over Time and Top Performing Custom Actions put into Conversation & Engagement.

Today Updates and Conversation & Engagement
Figure: Today Updates and Conversation & Engagement
Conversation & Engagement
Figure: Conversation & Engagement


3.4.2. Agents Tab

Agents Tab has the analysis charts of Most Frequently Called Agents, Tools Usage per Agent, Agent Satisfaction (count) and Agent Drop-off Contribution.

Agents Tab
Figure: Agents Tab


3.4.3. LLM & Version Control Tab 

LLM & Version Control shows how frequently the agents have version update and the count of versions each agent node has along with the creator analysis. 

LLM & Version Control
Figure: LLM & Version Control


3.4.4. Human handoff Tab 

Human handoff shows the total handoff request counts and average handoff time in minutes along with which tools are used for the handoff process. 

Human Handoff Tab
Figure: Human Handoff Tab