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3. Step 3 of 3 - Customize Your Agent Appearance

In this section, users can customize the agent's appearance according to their preferences.

Functionality

Description

Agent Behavior

Set instruction or use templates

Agent Appearance

Enter initial message, upload Agent Logo, set the Widget Panel or Widget Button Size, Widget Button Icon or Chat Color, Widget Button Color

__TABLE_CAPTION__Table: Functionalities Available in the Customize Your Agent Appearance Section__TABLE_CAPTION__

Figure: Customize Your Agent Appearance Section

Customize Your Agent Appearance section
Figure: Customize Your Agent Appearance Section

1. Agent Behavior

Field

Description

Instruction

Add instruction or use predefined templates

Table: Field Available in the Agent Behavior Section

Figure: Agent Behavior Section

Agent Behavior Section
Figure: Agent Behavior Section

2. Agent Appearance

Fields

Description

Initial Message

Personalize the greetings and welcome messages of unstructured agent.

Agent Logo

Upload the Agent logo to be displayed in the header.

Widget Panel

Set the width and height for the widget panel

Widget Button Size

Set the width and height for the widget button

Widget Button Icon

Select the icon for the chat widget button

Chat Color

Set the color for the user chat bubbles.

Widget Button Color

Select the color for the chat widget button.

__TABLE_CAPTION__Table: Fields Available in the Agent Appearance Section__TABLE_CAPTION__

Figure: Agent Appearance Section

Agent Appearance Section
Figure: Agent Appearance Section

3. Buttons Available in the Customize Your Agent Appearance Interface

Button

Description

Create an agent

Create a new agent and direct user to the chat screen.

Go back

Return to Step 2 where the data were imported.

Cross Button

Discard the process of creating the agent.

__TABLE_CAPTION__Table: Buttons Available in the Customize Your Agent Section__TABLE_CAPTION__

Figure: Buttons in Customize Your Agent Appearance

Buttons in Customize Your Agent Appearance
Figure: Buttons in Customize Your Agent Appearance

Figure: The Screen Displayed After Clicking Create an Agent Button

The Screen after clicking Create an agent Button and some times
Figure: The Screen Displayed After Clicking Create an Agent Button

Figure: The Screen Displayed After Clicking Go Back Button

The screen after clicking Go Back Button2
Figure: The Screen Displayed After Clicking Go Back Button

Figure: The Screen Displayed After Clicking Discard Button

The screen after clicking Discard Button
Figure: The Screen Displayed After Clicking Discard Button